Terms and Conditions

Product Descriptions

Descriptions featured are based on current information provided by hotels and suppliers. Any facilities shown as included are subject to change at any time. The standard of accommodation and other services are based on various factors which are generally accepted as indicative of a certain class, however, we do not guarantee the standard, class, or fitness for purpose of that accommodation or service. Hotel ratings are those suggested by relevant local authorities or our representative and may vary from Tourist Office ratings.

Prices (all displayed in AUD$)

All prices are subject to change without notice. “From" prices quoted are the lowest available as per industry standard, usually adult twin-share, per person for tours and cruises, or per room per night, based on twin-share for accommodation. Discover Croatia Holidays' prices are exclusive of any meals unless specified and are available for the specified travel dates only. "From" prices quoted do not include credit card processing charges as these may vary depending on the payment method chosen. All prices are displayed in AUD$. Prices are inclusive of taxes and charges that apply as at the date of publishing, but they do not include any fees that may be imposed directly by third parties. If we have to change any part of your booking for reasons beyond our control, eg, if a hotelier overbooks hotel accommodation, we will notify you as soon as practicable.

Single supplements apply to most products for solo travellers, though we do endeavour to keep those as low as possible by not adding commission. We don't think you should be penalised just because you're travelling on your own, so we do the best we can to keep your costs reasonable.

Last-Minute Bookings (within 21 days of departure) and Overseas Clients (immediate $50 deposit per booking for accommodation requests*)

Whist we understand that you may have reservations about paying us an up front deposit without having confirmation of available accommodation, last-minute bookings often require us to work evenings and weekends to ensure that your requirements are met as soon as possible so you can be secure in the knowledge that your holiday has been arranged before you arrive in Croatia. Unfortunately, we have found in the past that anumber of customers would then take the names of the hotels and apartments and book directly. As we are a travel agency, not a government-run tourist board, our income is based on the commission we receive for bookings made through our company.

We love to help our clients and to take the time to really plan your itinerary and give you advice on where to go, what to see and how long you might like to stay in each area based on your specific interests. We are always happy to research anything for our clients and we really, really enjoy what we do. We learn something new from every client and we absolutely love helping you plan your visit to our beautiful Croatia! However, in an effort to limit the amount of time we spent dealing with clients who then chose not to book through us, we have instituted this policy of a small immediate deposit so we know that your request is genuine. If we cannot find suitable accommodation based on your stated requirements, we will refund the $50 in full. We hope you understand our position as we're sure that you, too, wish to be paid for the work that you do.

To our genuine clients based in areas other than Australia, we hope that you too understand that due to the numerous times in the past that we have spent hours researching what we have named 'phantom bookings', we ask that you too provide us with a small up front deposit of $50. We have clients from regions such as New Zealand, Canada, the US, the UK and many parts of Europe. We really enjoy working with overseas clients who genuinely want to use our services, because you give us such a different perspective and often have interesting stories about the area you live in. We all love to travel and we love to learn about new places.

So, all bookings made 21 days or less before the first date of the first segment or made by overseas clients require an immediate deposit of $50 per booking in order for the request to be generated and payment in full must be made within 2 business days of confirmation as we cannot in good faith ask the supplier to hold the reservations if you do not pay us. The $50 generation fee will be deducted from the final payment when you finalise your booking. If the products you request are not available and we cannot offer you a similar product, we will refund your $50. The $50 generation fee will not be refunded if you choose not tofinalise the booking for any reason other than non-availability of your requested products; in other words, if you just change your mind.

Bookings made 7 days or less before the first date of the first segment require, in addition to the above, payment in full immediately and also incur an additional $50 booking fee in addition to the immediate deposit. This booking fee is in addition to your booking costs and is not deducted from the total upon final payment. Certain products may incur late booking fees more than 7 days before departure or may incur a higher fee. This will be advised at the time your booking is made.

Security Deposits (Minimum $400 per person for all cruises, $200 per person for other arrangements)

In order to secure a booking, a non-refundable, non-transferable security deposit must be received by us from you or your Travel Agent within 7 days of Reservation Confirmation. The security deposit is minimum $400 for cruises or $200 for other arrangements per adult, or 10% of the booking, whichever is greater ($100 per child 15yrs and under). Certain products such as yacht charter and private chauffeured tours require an additional deposit, this will be advised at the time your booking is made. Failure to pay the deposit by the due date will lead to cancellation of your booking. If your booking is less than $200 per person, full payment is required immediately and in the event of a cancellation, the entire booking is non-refundable. If you choose to pay the booking in full immediately, in the event of a cancellation, you will still be charged a Cancellation Fee of minimum $400 for cruises or $200 for other content per person as below.

Final Balance Payments (Due 60 days prior to Departure)

The balance of the full itinerary price must be received by us from you or your Travel Agent not less than 60 days prior to your departure from Australia. Final balance for certain products is required at least 100 days before departure. This will be advised of the final payment date at the time your booking is made. Late payment may lead to cancellation and/or late documentation. No documentation or travel vouchers will be issued until payment is received in full.

Payment Methods Accepted

Cash, Cheque, eNett, Direct Deposit/ Electronic Funds Transfer (no surcharges)

Credit cards via Paypal: Visa/MasterCard (2.5% surcharge)

Cancellation Charges(Minimum $400 per person for cruises or $200 per person for other content)

1) Land Arrangements

(a) Bookings cancelled at any time after confirmation are subject to the forfeit of the security deposit as above (minimum $400 or $200 per person), including any additional deposits required by suppliers, or of the full payment if the booking is under $200 per person.

(b) In addition to this fee are any charges made by the hotel, tour operator, cruise line or other principal. This can amount to up to 100% of total land arrangement costs, particularly when cancelling tours and other arrangements within 60 days of departure. Some provider cancellation charges may also incur GST. You should check what additional cancellation fees apply (if any) BEFORE paying your deposit.

We highly recommend that you obtain Travel Insurance to cover yourself in the event of a cancellation.
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Consumer Claims

In the unlikely event you might experience a problem, you should immediately contact the company responsible for the provision of that service (transfer/hotel/tour etc) whose phone number will be printed on your voucher. If you are not satisfied with their response and should you wish to make a claim, your claim should be made in writing to us or to the Travel Agent who made your booking no later than 30 days after the event. Discover Croatia Holidays cannot be held responsible for delays or rejection of claims by principals if your claim is not made promptly.

Amendment Charges

(1) No DCH fee applies for the first amendment or to extend an existing booking before documentation is issued, dependent upon supplier policy. Please check with us first.

(2) Second and subsequent alterations, excluding extensions or additions after confirmations, will incur a $40 fee per booking and per sector or segment.

(3) After documentation (vouchers)  are issued a $40 fee will be charged for any changes.

Refunds

No refund is available for cancellations after travel has commenced or in respect of any tours, accommodation, meals or any other services not utilised. Any valid refund payable will be made nett of any applicable fees and charges, including but not limited to merchant transaction fees and cancellation charges (as above) levied by either Discover Croatia Holidays or third parties.

Unused Services

Discover Croatia Holidays does not authorise the employees of any overseas supplier to promise refunds to clients.

Extra Service

Discover Croatia Holidays and associated representatives overseas will not accept responsibility nor approve requests to pay for additional charges for extra services requested by clients and not included in the basic prices stated on this website. It is your responsibility to settle these charges, if any, before departure including parking fines or parking fees incurred when a rental vehicle is used, or any additional meals requested.

Prices and Itinerary Changes

(1) Prices are based on fluctuating currency exchange rates and are therefore an indication only. They are quoted in Australian dollars and are GST free unless otherwise indicated.

(2) Details of particular hotels and holidays described on this website may have changed since its release. Changes in exchange rates or airline fares and other changes may also affect the price of particular holidays. You should ask your Travel Agent to check whether such changes have occurred in the price or itinerary BEFORE YOU BOOK and WHEN YOUR BALANCE IS DUE. Every endeavour will be made to advise you of any changes after you book.

(3) Special offers can be withdrawn at any time.

(4) The prices quoted by Discover Croatia Holidays are subject to change without notice in the event of unforeseen circumstances such as fluctuation in exchange rates and/or increases in land and airfare costs, airport charges or government taxes. No surcharges in respect of cost or currency deterioration will be made once full payment for your arrangements has been received. This guarantee does not apply to any taxes, charges or levies imposed by any government or their agencies or to errors or omissions. In exchange for these guarantees no refund will be made if costs are reduced. The entire range of products featured is offered at the selling prices shown on each page but prices printed do not imply that similar product may or may not be available at a lower price if obtained direct. However, payments sent overseas by travellers are excluded from the protection provided by Travel Agent Licensing and membership of the Travel Compensation Fund. Itineraries are subject to alteration if airline schedules are amended, a tour is cancelled by the operator for any reason, or other conditions require it. If, in the unlikely event that we have to cancel your booking because of insufficient numbers booked or because of events outside our control we will, if we are able to, offer you an alternative tour or arrangements of a similar standard. If you do not accept the alternative we will refund in full any monies already paid for that particular tour or arrangement.

Hotel Information

Whilst Discover Croatia Holidays makes every effort to ensure accuracy in hotel information and descriptions, we are reliant on the suppliers and hotels giving us accurate data. Since hotels are constantly changing facilities and services, we cannot be liable for any errors or omissions herein or for any disruption caused by hotel or apartment renovations. If any feature is of critical importance to your holiday, it is the passenger’s responsibility to ask Discover Croatia Holidays to check whether such features will be available at the time of occupancy at the given hotel.

Changes of Hotels

If for any reason the hotel(s) nominated herein is/are unavailable, an alternative will be sought/offered. If, after confirmation, the hotel becomes unavailable, you will be assigned to a hotel of similar or superior standard.

Travel Insurance

Travel Insurance is STRONGLY recommended to cover you against loss of deposit or final monies paid because of unavoidable cancellation due to illness or other causes, personal baggage loss, medical expenses and other complications. Cancellation charges are minimum $200 or $400 per person, as above.

We highly recommend that you obtain Travel Insurance to cover yourself in the event of a cancellation.
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