The COVID-19 situation in Croatia and what this means for you:
Updated Friday 27th March 2020
To our wonderful customers who are being so patient and understanding, we really appreciate your kindness at this difficult time.
We’re contacting clients individually as soon as we have any firm news about their specific departures, so if you haven’t heard from us yet that means we have no new information for you at this time.
We have nothing new regarding updates right now, the vendors have had so much changing information to absorb every day this week, they need time to catch up and meet with all the ship owners and make decisions on what to do. It’s not just one person in each company making the decisions, so we just have to be patient until they get back to us.
Most vendors will be making new decisions in mid-April or later, so there is unlikely to be any further major decisions until then. They are waiting for the 30 day travel restriction currently in place to be over so they can see the updated situation in Croatia before they make any announcements.
Please note that we are doing our best to get back to everyone about your individual bookings as soon as we can, but it might take a few days if you have a departure June or later as we need to deal with the bookings in the order of their arrival date to Croatia.
Our official office hours are Monday to Friday Noon (12pm) to 8pm Sydney-time (Australia Eastern Standard Time GMT+10). We often work until very late in the evening or early morning so we can be in contact with Croatia during their business day, so sometimes we really just don’t start work til midday. Right now it’s best if you can email us rather than call as we need to put everything in writing anyway. Thank you.
We understand that with the changing travel environment involving COVID-19 everyone is concerned about their holiday. We will be attending to every single one of your enquiries as soon as we can, but it will take time as we work through this emerging situation.
Please note that we will be dealing with travellers who are due to arrive to Croatia in April and May as a priority.
For those of you due to arrive in June or later we do appreciate your patience at this time, and will get to you as soon as we can.
At this stage no departures for June or onwards have been cancelled.
Vendors are allowing transfers for all bookings (travel credit) to later in 2020 or even to 2021, depending on your departure date. No vendors are offering refunds.
All cruise and tour operators are allowing transfers to later in 2020 and some to 2021. At this stage no vendors are allowing transfers to 2022. If you know now that you would like to change your travel date to a later departure, please email us to let us know the approximate date and we can get that started for you.
We ask that you be patient as cancelling right now could still incur high penalties as the vendors are not allowing refunds, only travel credit. We will not be collecting final payments for any departures until we have further clarification. We suggest that you transfer your booking date now if that works for you, so that you can have as much time as possible to re-arrange your travel plans. Popular dates for 2021 will fill up fast as more people transfer their bookings.
Vendors are dealing with this matter as new information comes to hand and evolving strategies for handling the situation, but please remember there is a large time difference and they are 10 hours behind us. Their offices are closed on weekends, so everything is slightly delayed due to these reasons. We won’t have any new information until late night Monday-Friday Australia-time.
There is no blanket policy for cancellations as the situation is changing from day to day and no refunds are being offered, only travel credits for later departures. The situation is being classed as a ‘force majeure’, which means that vendors are having to adapt their policies to the situation so that they can survive this event. Thank you again to our clients who have been so understanding that we are the agent only and can only pass on the decisions of the vendors.
It is unlikely that all departures for 2020 will be cancelled immediately, as by June the situation could have changed and quarantine restrictions may be lifted. Any cancellations will be done on a rolling basis.
When you contact us, please let us know your travel arrangements prior to your arrival to Croatia. As we sell land and sea content only, we are often unaware of our clients travel plans before or after their Croatia holiday.
Here is the Australian Government’s current advice for travel to Croatia.
As you can see there are quarantine restrictions in place for people arriving from certain areas at the moment. These restrictions might be lifted in a month, we have no way to know right now what will be happening in a month or two.
Thank you for your patience.
Defer your holiday! #savetourism #weareinthistogether #covid19
Should you have any further questions or need clarification please do not hesitate to contact us.
Discover Croatia | Croatia Cruising & Tours | Croatia Yacht Charter
Tel: Australia +61 2 9212 1507 or WhatsApp +61 2 9212 1507
Business Hours: Midday-8pm Mon-Fri GMT+10
Post: PO Box 462 | Belrose NSW 2085 | Sydney, Australia
Email: [email protected]
Our T&C are here: Full Terms and Conditions